Refund Policy

Introduction

At Brand-Utility.com, customer satisfaction is our priority. However, due to the nature of our digital products, refunds are only granted under specific conditions outlined below. By purchasing from us, you agree to the terms of this Refund Policy.

Eligibility for Refunds

Refunds are only issued in the following cases:

✅ Eligible for a Refund:

• The delivered product does not match the description or contains errors due to our fault.
• Formatting issues that cannot be corrected after a revision request.

❌ Not Eligible for a Refund:

• If the document was accurately created based on the details provided by the customer.
• If the document is rejected by a verification authority (as we do not guarantee acceptance).
• If the customer provided incorrect information when placing the order.
• If the refund request is made after 7 days of receiving the product.
• If the customer has already downloaded and used the document.
• If the refund request is based on a change of mind after order completion.

💡 Please ensure all details are correct before placing your order. We do not provide refunds for user errors.

Refund Request Process

If you believe you are eligible for a refund, please follow the steps below:

1️⃣ Submit your refund request within 7 days of receiving the product.
2️⃣ Contact us via one of the following channels:

• WhatsApp: +1 864-513-3278
• Telegram: @FakeUtilityBill
• Email: [email protected]
  3️⃣ Provide proof of the issue (e.g., screenshots or a description of the problem).
  4️⃣ Your refund request will be reviewed within 1-2 business days.

🚨 Important Notice:
❌ DO NOT request a refund directly through PayPal – doing so may result in your PayPal account being flagged or blocked. Always contact us first to resolve any issues.

Refund Processing Time

• If your refund request is approved, refunds are processed within 1-2 business days.
• Refunds will be issued to the original payment method used at checkout.
• Some payment providers (PayPal, banks, cryptocurrency platforms) may take up to 5 business days to reflect the refund in your account.

Chargebacks & Disputes Policy

🔴 Filing a chargeback or dispute without contacting us first may result in permanent account suspension.

• If a chargeback is filed without first contacting us, we may escalate the case with legal action.
• Fraudulent chargebacks will result in a permanent ban from our services.
• We provide full documentation to payment providers to contest fraudulent chargebacks.

💡 If you have any concerns about your order, please reach out to us directly before initiating a dispute.

Exceptions & Special Cases

Refunds will NOT be issued in the following cases:

• If the document has been used for fraudulent or illegal activities.
• If the customer falsely claims they did not receive the product after delivery.
• If the customer attempts to abuse the refund policy with multiple refund requests.
• If the refund request is submitted after the 7-day period.

🚨 Brand-Utility.com reserves the right to refuse refunds if we suspect misuse of our services.

Contact Information

If you have any refund-related inquiries, please contact us before filing a dispute:

📧 Email: [email protected]
📱 WhatsApp: +1 864-513-3278
💬 Telegram: @FakeUtilityBill

We value our customers and aim to resolve any concerns promptly.

Final Notes:

✔ Be sure to review your order carefully before purchasing.
✔ We do not guarantee acceptance by verification authorities.
✔ All refund requests must follow the outlined process to be considered.

By making a purchase on Brand-Utility.com, you agree to this Refund Policy and our Terms and Conditions.